Lorikeet
for Australian Paramedical College
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Built around what APC students and prospective paramedics actually ask about — unit progress, next clinical workshop, placement hours, VET Student Loan status, deferrals, plus warm handovers to Enrolments for people ready to start. Answers the question and takes the action.
Make up any student ID or email — the agent rolls with whatever you give it. Try Chrome or Safari for the widget.
Click a pill above to copy a question, then paste it into the chat. Or just open the widget and ask in your own words.
Same brain, on the phone. Ask about your unit progress, book a Student Support callback, or check what the course looks like from a prospective student perspective.
Call 0468 091 764AI support that understands paramedical training — VET Student Loans, clinical workshops, work placements, blended delivery, and the National Training Register.
Answers "what unit am I up to", "when's my next assessment", "how far behind am I". Grounded in the student's actual course and enrolment date — no invented figures.
Surfaces the next clinical workshop (date, location, prep required) and placement status (host site, hours completed vs 80/240). On voice the date reads naturally, the address as a headline.
Quotes the course total, drawn-down balance, next census date, and VSL eligibility per course. Whole dollars on voice ("twelve thousand five hundred"), no digit-by-digit reads.
Starts a deferral request (3/6/12 months), resends Statements of Attainment and Qualifications, and books a Student Support Officer callback for anything harder than a quick answer.
Handles course info, entry requirements, career outcomes, VSL eligibility questions. Warm-handover to an APC Enrolment Advisor the moment a caller says "I want to enrol" — no compliance paperwork skipped.
Calm, action-first handling when a caller mentions physical emergency (000) or mental health distress (Lifeline 13 11 14). Warmly hands off to a Student Support Officer, never plays counsellor.
Wired up specifically for APC's blended-delivery student base.
Pulled APC's public course pages and blog content into Lorikeet, plus hand-authored gap-filler articles for Diploma, Cert III, VSL, workshops, placements, LMS, deferrals, and Statements.
Four topic-matched Response workflows behind a master router — student self-service, prospective enquiries, at-risk outbound check-in, and a demo fallback. Emergency handling at the top of every workflow.
Ten mock tools — student lookup, enrolment progress, upcoming workshop, placement status, fee balance, course info, plus write actions to resend documents, start deferrals, book Student Support, and warm-hand prospects to Enrolments.
Crisis / emergency handling with 000 and Lifeline 13 11 14. No weak uncertainty (never "I don't have access" without calling the tool first). Off-topic steer-back. All STEER, never escalate.
From this demo to production in weeks, not months.
Replace mock data with real student records, live enrolment progress, actual workshop and placement schedules, and APC's authentic policy documents. Tighten the agent against real APC tickets.
Enrolment progress, workshop schedules, placement status, fee balance, course info — the agent answers and triages without writing anything in production.
Resend Statements, start deferrals, book Student Support callbacks, warm-hand prospects to Enrolments. Enable progressively once you've validated read-only.
Voice, chat, email, embedded in the LMS — same workflows, same brand voice. Students reach APC on whichever surface they're on, at 10pm or 10am.
APC handles compliance-sensitive data — USI, VET Student Loans, WWCC records, National Police Checks — Lorikeet's built with that in mind.
Lorikeet runs a dedicated AU deployment so APC student data stays in-region. Happy to walk a compliance reviewer through specifics — including USI Registrar and VSL provider expectations.
Start read-only, enable write-back when you're ready. The agent only sees and actions what APC has explicitly authorised — deferrals, resends, callbacks, no course enrolment without a human.
Enrolment intent, complex hardship, safety issues, and anything the agent isn't equipped for triage cleanly to a Student Support Officer or Enrolment Advisor — never a cold dead-end.
"When's my next workshop?" and "resend my Statement" are the most repetitive tickets. The agent surfaces them in one turn — students don't wait a day for a reply, and Student Support isn't chasing admin.
Students studying at 10pm get an instant answer on their unit, workshop, or fees. Prospective students Googling paramedicine on a Sunday get a real conversation, not a form.
Proactive outbound calls to students who've gone quiet on the LMS — warm, no-judgement check-ins that lead to a booked Student Support callback if they need one. Better completion, less silent attrition.
Hardship, safety, complex placement issues, complaints, enrolment paperwork — all warm-hand to a human. Your team focuses on the conversations that need judgement, not the ones that need lookup.
Chat, voice, email, LMS embed — one workflow, one tone. A student who starts on chat and calls tomorrow gets picked up where they left off. Prospects who message overnight can call in Monday to the same context.
Deploy with APC's voice and brand. Students talk to "Australian Paramedical College" — they never see "powered by Lorikeet" unless you want them to.
Happy to walk through how this works in production and answer any questions.
Talk to the team